Frequently Asked
questions
Have a question? You’re in the right place.
Select a category from the scrolling options below to quickly find answers to all your laundry-related inquiries.
Product Information
What makes Blur Laundry different?
How much detergent should I use?
What fabrics can I use Blur Laundry detergent on?
Does Blur Laundry work in cold water?
Is Blur Laundry safe for sensitive skin?
Can I use this detergent in HE machines?
Is Blur Laundry eco-friendly?
Does Blur Laundry help remove tough stains?
How should I store my laundry detergent?
Is your laundry detergent safe for septic systems?
ingredients & benefits
What ingredients do you use?
Are your ingredients safe for sensitive skin?
What benefits do your enzymes provide?
Is your laundry detergent eco-friendly?
What makes your oxygen booster effective?
Are there any harmful chemicals in your detergent?
Do you offer fragrance-free options?
How do mineral salts benefit my laundry?
Are your products safe for all types of fabrics?
Are your products tested on animals?
payments & refunds
How can I update my payment information on my account?
What is your return policy?
Can I use a discount code after I have placed the order?
What payment methods do you accept?
How long will it take to receive my refund?
What should I do if I received a damaged or incorrect item?
shipping & delivery
What carriers do you use?
Where do you ship to?
What are the shipping options and costs?
What is the estimated delivery time for my order?
My package was marked as delivered, but I haven’t received it. What should I do?
My order arrived damaged or incorrect. What can I do?
How can I track my order?
My tracking hasn’t been updated in a while. What are my options?
Can I change my shipping address after placing an order?
Can I cancel my order after it’s been processed?
subscription management
How much will I be charged after my first order?
How often will I be billed for my subscription?
How can I log in to my account to check my subscription and make adjustments?
Can I change the frequency of my subscription?
Can I pause or skip a delivery in my subscription?
Can I change the quantity of products in my subscription?
How do I cancel my subscription?
Can I cancel my subscription at any time?
Will I receive a notification before my subscription renews or charges me?
How do I modify the shipping address for my subscription?
How do I reactivate my subscription?
referral & affiliate
Does Blur Laundry have a referral program?
Can I earn rewards for referring friends to Blur Laundry?
Is there an affiliate program for Blur Laundry?
How will I know when the referral or affiliate programs are available?
top questions
What does Blur Laundry detergent smell like?
Is Blur Laundry detergent eco-friendly?
Does Blur Laundry detergent work on tough stains?
How much detergent should I use per load?
Is Blur Laundry detergent safe for sensitive skin?
Need a Clean Answer?
We’re here to help you sort it out!
Shoot us an email at
hello@blurlaundry.com
Contact Us
Shoot us an email at